What has changed
Multimodal models made zero-shot extraction good enough for most business documents. The bottleneck moved from OCR quality to validation, routing and handling the long tail of edge cases.
What to buy vs. build
Buy the ingestion and classification layer. Build the validation rules and routing logic in-house — they are where your business logic lives and no vendor knows it as well as you.
The metrics that matter
Straight-through processing rate, human review time per document and rework rate. Track them by document type; averages hide the problems.
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